Navigating through the JAMB process—whether it’s UTME registration, correction of personal details, result checking, or admission confirmation—can sometimes be overwhelming for students. Thankfully, the Joint Admissions and Matriculation Board (JAMB) has set up several support channels to assist candidates across Nigeria. This 2025 guide provides accurate details on how to contact JAMB through their official phone numbers, email, website, and physical offices.
1. JAMB National Headquarters – Abuja (Main Office)
JAMB’s headquarters in Abuja is the central point for all administrative activities, including policy decisions and national admission processes.
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Location: Bwari, Abuja, Nigeria
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Working Days: Monday to Friday
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Working Hours: 8:00 AM – 4:00 PM
2. JAMB Official Phone Numbers (2025 Update)
You can speak directly with a JAMB support agent by calling their dedicated hotlines:
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+2348166335513
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+2348123658955
Make sure to call during working hours (8:00 AM – 4:00 PM) on weekdays for faster assistance.
3. JAMB Email Address for Complaints
Prefer to write instead of call? Send your questions, complaints, or requests to JAMB via their official email:
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Email: [email protected]
Include your full name, registration number (if available), and a clear description of your issue for quicker resolution.
4. JAMB Online Support System – support.jamb.gov.ng
This is JAMB’s official support platform for raising digital complaints and resolving issues online.
How it works:
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Visit support.jamb.gov.ng
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Create a ticket by filling in your details
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Select your complaint category
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Upload supporting documents
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Submit and track your ticket status online
This is often the fastest and most efficient way to get help from JAMB.
5. Major JAMB Zonal Offices Across Nigeria
JAMB operates regional offices to assist candidates across different states. Below are top centers:
Lagos Office
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Location: Ojora Road, Ikoyi, Lagos
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Services: UTME queries, change of institution/course, technical help
Port Harcourt Office
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Location: Aba Road, Port Harcourt, Rivers State
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Services: Registration help, biometric issues, and result verification
Kaduna Office
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Location: Along Tafawa Balewa Way, Kaduna
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Services: General inquiries and exam centre concerns
Ibadan Office
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Location: Agodi GRA, near Ikolaba Grammar School, Ibadan
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Services: Date of birth corrections, slip printing, profile issues
Enugu Office
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Location: Ogui New Layout, Enugu
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Services: Profile correction, result issues, admission clarifications
6. When to Contact JAMB Support
You should contact JAMB when you face issues such as:
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UTME registration problems
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Lost JAMB profile access
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Wrong course or institution selection
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Date of birth/name errors
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Biometric verification failure
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JAMB CAPS not reflecting
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Admission status unclear
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Technical problems on the JAMB portal
7. Tips to Get Fast Response from JAMB
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Always use JAMB’s official email or support site
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Be brief and clear in your complaint
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Use your registered email address
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Attach relevant documents or screenshots
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Never share passwords or sensitive info online
8. JAMB Response Time (2025)
JAMB typically responds within 48–72 hours on weekdays. If you use the online support portal, you’ll receive a tracking ID to monitor progress.
9. Common Problems JAMB Offices Help Fix
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O’Level results not uploading
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Biometric errors
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Duplicate registrations
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Missing exam slips
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Invalid phone/email issues
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Wrong subject combinations
10. Other Services Available at JAMB Offices
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Change of course or institution
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Admission regularization
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Printing of admission letters
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Issuance of original JAMB result slips
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Registration help on the JAMB e-facility portal
FAQs About JAMB Support in 2025
Q1: What time should I call JAMB?
Between 8:00 AM – 4:00 PM, Monday to Friday.
Q2: Can I walk into a JAMB office without an appointment?
Yes, but during peak periods, it’s better to book online or call ahead.
Q3: Does JAMB assist Direct Entry applicants?
Yes, they support both UTME and DE candidates.
Q4: Lost access to my JAMB profile. What should I do?
Visit the nearest JAMB office with a valid ID or open a support ticket.
Q5: Can I change my course after admission?
Yes, JAMB allows one-time changes either online or at their office.
Q6: What’s the fastest way to reach JAMB?
The online support portal is the quickest method.
Q7: Is the JAMB support portal free?
Yes, it’s 100% free.
Q8: Can I raise multiple support tickets?
Avoid sending duplicates. Send one detailed request at a time.
Q9: Will JAMB call or text me?
JAMB may call or email but always verify before responding—watch out for scammers!
Q10: Are all JAMB offices active across Nigeria?
Most are open, but check availability during holidays or strike actions.
Final Thoughts
Whether you're a first-time UTME candidate, a Direct Entry applicant, or dealing with admission challenges, it’s important to use the correct JAMB communication channels. Avoid unauthorized agents and middlemen. Stick with official phone lines, emails, the JAMB support portal, or physical offices.
Stay informed. Stay safe. Succeed with JAMB in 2025.
